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24/7 safe service
Emergency Safe Opening and Lockout Service
Locked out of a safe or vault? Call (800) 345-8053 at any hour. Wilson Safe Company answers 24 hours a day, every day of the year, and our technicians open safes of all brands and models.
If you are locked out
What to do when a safe will not open
Stay calm, and do not try to force the door or drill the lock yourself. Forcing a safe can turn a simple opening into an expensive repair and can disable the very features that protect it. A skilled technician can often open a safe without damaging it.
- Check the batteries first if the lock is electronic, and replace them if the keypad is dim or silent
- Stop entering codes if the lock has started to beep or lock out
- Write down the make, model and serial number from the label on the door or inside the frame
- Have a photo of the safe and the lock ready, if you can
- Call (800) 345-8053 and tell us what happened
What we open
Common lockout situations
Lost or forgotten combination
We open the safe and can set a new combination afterward. See safe combination changes.
Electronic lock problems
Dead batteries, a failing keypad or a lock that will not accept the right code.
Jammed bolts, handle or door
A safe that has stuck, shifted or been damaged and will not release.
Call now
We answer 24 hours a day.
If you are locked out right now, call. If it can wait, send a service request and we will follow up.
Questions
Frequently asked questions
Who do I call if I am locked out of a safe?
Call Wilson Safe Company at (800) 345-8053. We answer 24 hours a day, every day of the year.
Should I try to drill or force the safe open?
No. Forcing a safe can cause damage that costs far more than a professional opening. Call us first.
What information should I have ready?
The make, model and serial number from the label, a description of what happened, and the location of the safe.
Do you open all brands of safes?
Yes. We support all brands and models across the U.S. and Canada.
Will you ask for proof that the safe is mine?
We may ask you to confirm that you own the safe or are authorized to have it opened.
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